About Voice Connect

We are an Australian fully owned Telecommunication & Data Service Provider supplying enterprise grade services to B2B only.

Our core business is supplying best of breed carrier telecommunication products such as fibre & data services, voice & cloud PBX, and converged services.

Our wide range of convergent services enhance our telecommunication products. Some of these services include hosted numbers, eFaxing, cloud based SMS business application, business relocation management, and data cabling readiness.

Noteworthy is our awarded cloud IP phone system. It is supported with our high-quality message productions and call overflow answering services.

Unique Solution for Every Unique Business

Throughout our three decades of experience, we’ve learned that a universal solution in telecommunications and data simply doesn’t exist. There is no ‘one solution fits all businesses.’

Every one of our unique clients faces distinct data connectivity and telco hurdles, each requiring a solution that fits their specific needs.

Core Services & Offerings

By business standards – each of our services and products are high value with low cost. They are designed to greatly enhance your business capabilities and productivity.

By enterprise standards – each of our services and products are highly reliable, extremely dependable, and best of breed. All our services come with a respected SLAs for your peace of mind.

Our current core services and offerings include…

  • Fast Fibre – from 250Mb to 10GB+

  • Dark Fibre solutions & deployments

  • Cloud PBX telephony / phone systems

  • Enterprise voice services such as SIP trunks & ISDN

  • Inbound 13 / 1300 / 1800

  • Business NBN & Enterprise NBN-EE

  • Video Conferencing for all budget levels

  • Cloud login SMS business service

  • Unified Communications

True Business Quality Fibre Services
Incredibly fast & fully featured

Cloud PBX

Set up your phone system just the way you want it. Our corporate grade cloud PBX features allow you to set up your phone system to exactly fit your business requirements.

Cloud PBX Key Features

Set up your phone system just the way you want it. Our corporate grade cloud PBX features allow you to set up your phone system to exactly fit your business requirements.

Mobile PBX App

Extend your PBX to your mobile
Away from your desk a lot? Then set up your extension on your mobile. You have full feature controls and can transfer calls as per your handset.

Remote Worker

Work from anywhere!
To work from home just take your handset and plug it into your internet connection – and presto, it works just the same as if it was in the office.

VM to Email

Sends your VMs to your email
When someone leaves a message, it will be sent to your email as an audio file. No need to miss important messages again.

Welcome Message

Let your customers hear a welcome message
Have your caller go directly to a welcome production message. Then transfer the caller to reception, call queue, IVR, IVR, or Auto Attendant.

Music / Production On Hold

Tell your caller about our business
Make the time your customer is waiting count – tell them about your business and how you can help them more.

Auto Attendant

Press 1 for Sales, 2 for Admin…
This feature allows you to set up a list of options, from 1-9, which will forward the call according to the choice made.

Call Parking

The easiest way to park and hold callers
One of the easiest ways to manage calls. Simply Park the call (think of it as valet parking bays) and anyone can pick it up.

Ring Groups

Helps control calls to a busy office
Ring groups allows ringing of different groups, like sales agent extensions or admin extensions.

Any Extension Pickup

Ringing extension light flashes when un-attendant
Allowing call pickup from any phone. Group Pickup allows any extension to answer a ringing call. Any handset can pick up anyone’s call.

Night & Day Switch

Auto switching for BH & AH
Your inbound calls automatically go to your preferred destination when they call ‘after hours’ times. You can make any call rules that suit your business requirements.

Call Barring

Ability to bar different types of outbound calls
Don’t want some of your extensions from making certain types of calls? Call Barring allows you to control what type of calls each extension can make.

Call Recording

Recording of inbound & outbound calls
Call Recording allows the recording of calls both inbound and outbound. You can even have the recorded call CDRs automatically sent to an email each month.

Failover Transfer

Keep getting calls when everything else fails
If your site loses power or the Internet stops working, then Failover will direct your incoming calls to wherever you want them to go.

Editable Contact Directory

Import your contact list to the PBX directory
Easily download your contact directory into the phone system. You can then manage the contacts from the login portal.

Teams Integration

Handsets with Teams built in
If your business uses Teams then we can integrate Teams friendly handsets to your phone system.

“We only use tier 1 carriers for our services and the best hardware vendors…”

With so many providers in the marketplace, how do you choose one that can provide a quality service your business deserves?

A starting point to finding out is to check the grade of service being offered and the quality of the products they are providing.

Voice Connect only uses Tier 1 Carrier grade (most of which are also enterprise grade) services which ensures the highest reliability and quality. The other advantage is that they offer robust dependable SLAs for all their services across the board.

Don’t be fooled by being talked into buying cheap hardware. Ultimately, you will pay far more for the non-performance and eventual replacement to better quality hardware – which you should have started with in the first place. There is no getting around the fact that what you pay for is what you get!

Services
Tier 1 Carriers

We exclusively use Tier 1 Carrier enterprise
grade services with respected SLAs.

Can your business afford not to use the best
carrier services?

Hardware
Best Vendors

All our vendors are chosen because they
provide ‘best of breed’ hardware available
for their industry type.

Your business deserve the best hardware.

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Years in business
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Years of experience
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Fibre up time
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Cloud PBX uptime

Why Choose Voice Connect?

Choose Voice Connect for over 30 years of proven excellence in delivering cutting-edge and tailored telecommunication solutions, backed by a specialized team and a commitment to business success

It Takes 3 Easy Steps To
Connect Our Services

Embark on a seamless transition to our services with our hassle-free installation process, expertly coordinated by our dedicated team of experienced technicians. We prioritize your convenience, ensuring a smooth onboarding experience as you step into a world of reliable and tailored telecommunications solutions.

Check Coverage

Ensure service availability by checking coverage in your area, utilizing our online tools or contacting customer support for comprehensive details.

Choose A Service

Explore our range of tailored services and products to meet your specific needs.

Installation

Effortlessly transition to our services with a hassle-free installation process, led by our dedicated team of experienced technicians at your convenience.

What Our Customers Are Saying…

Explore firsthand experiences with Voice Connect through testimonials that showcase our customer’s satisfaction, trust, and the excellence of our cutting-edge telecommunication solutions.

Voice Connect has changed our communication system and methods. Their leading services and quick support have improved our business processes and simplified our telecommunication requirements. Thanks, and strongly recommended!

Jonathan B. – Manager
Industry Type: Medical

We recently relocated our business and enlisted Voice Connect for the planning and establishment of our new office. The move was exceptionally smooth and problem-free, thanks in large part to their provision of temporary wireless internet, which allowed us to continue using our VoIP phones while our permanent service was being set up. They also handled the NBN connection and ensured our infrastructure was correctly in place. Our decision to go with Voice Connect has been nothing but smooth sailing.

Leah G. – Head of Administration
Industry Type: Accounting

We are grateful that Voice Connect has resolved our telecommunication issues. It’s incredibly relieving to have all our problems fixed, allowing us to freely communicate with our customers once more. We’re now able to focus on managing our business rather than dealing with the headaches of our phone system. A heartfelt thank you!

Adrian M. – Director
Industry Type: Manufacturing

Our Partners

Meraki
Fortinet
AAPT
Australia’s Broadband Network
Cisco 2
Grandstream
Jabra
NextDC
Vodafone
Poly
Telstra
TPG
Yealink
Cisco 1